careers

The IT Sherpa is responsible for providing customer service and managing the sales process of new/prospective customers. This involves, but is not limited to: quoting, account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: product pricing, research, configuration and product information.

RESPONSIBILITIES and REQUIREMENTS | •Ensure high levels of customer satisfaction through excellent sales service. •Assess customers’ needs and provide assistance and information on product features. •“Go the extra mile” to drive sales. •Maintain in-stock and presentable condition assigned areas. •Actively seek out new customers. •Remain knowledgeable on products offered and discuss available options. •Cross sell products. •Team up with co-workers to ensure proper customer service. •Build productive trust relationships with customers and staff. •Basic understanding of sales principles and customer service practices. •Proficiency in English •Working knowledge of customer and market dynamics and requirements. •Track record of over-achieving sales quota. •Solid communication and interpersonal skills. •Customer service focus. •Work with channel partners to build pipeline and close deals. •Work with service department to effectively and efficiently quote customer needs.