Author: Jessa Erickson

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Nov 16

Don’t Overlook These 3 Technology Budget Categories

Are you considering all the necessary technology categories when planning your annual budget? Technology is essential for any modern business such as yours, but it’s easy to focus solely on routine services that keep the lights on. This could lead you to miss crucial budget categories, leaving you scrambling when unanticipated needs arise. Keep reading to learn about three critical budget categories — projects, refreshes and accidents/incidents — that are often overlooked and how they can affect your business. Never ignore these categories Ensure your business has the resources it needs to thrive by taking the time to budget for the following categories. If they are not part of your budget plans, you might have to rethink your approach. Projects It’s easy for a small business like yours to neglect critical IT projects, such as securing your networks, but it leaves you vulnerable to attacks. Hackers can easily access your network if your employees use unsecured Wi-Fi. Risks associated with free Wi-Fi hotspots include network compromise, evil twin attacks and exploits. The best way to avoid these incidents is to provide your entire workforce with a secure VPN work setup. This allows employees to connect to a secure network, in turn protecting your company from potential attacks. Refreshes As your company expands, you must ensure your technology infrastructure can keep up. One method is to perform regular technological refreshes. This entails regularly upgrading your hardware and software. While retaining legacy systems might seem like the easy option or more fiscally responsible, it can harm employee productivity and your bottom line. If your security patches are outdated, you may even be vulnerable to hackers. By regularly upgrading your infrastructure, you can ensure your company is always using the most up-to-date technology. Accidents or incidents When it comes to accidents or incidents, cybercriminals are always looking for new ways to take advantage of businesses. For example, in the case of a ransomware attack, a cybercriminal may demand a ransom in exchange for the decryption code, which could overwhelm you. Without proper backup, you may have to pay a ransom to avoid data loss — and you still might not get your data back. This can be a financial and reputational setback for your business. You can protect yourself against today’s sophisticated threats by investing in the right security solutions. Collaborate for success When you try to cut costs, you might overlook crucial budget categories like the ones discussed above. Collaboration with an IT service provider, like us, can help prevent this. We can help you identify areas where you may be overspending/underspending and find more cost-effective solutions. We can also help keep track of your IT budget and ensure no necessary expenses are overlooked. We’ve created an infographic “How to Budget for Your IT Needs” to help you dive deeper into the concept of IT budgeting, which you can download by clicking here.
Nov 09

4 Common Technology Budgeting Mistakes

Are you planning to include your IT needs in your annual budget this year? If so, congratulations! You’re doing something incredible to ensure your small business’ success. Budgeting for technology can be tricky. On the one hand, you want to be ready for anything, but you also don’t want to overspend and waste valuable resources. It’s a delicate balance that many fail to achieve. We’ve compiled a list of the most common technology budgeting mistakes you should avoid. Keep reading to learn more about those oversights. Watch out for these mistakes By avoiding these mistakes, you can ensure you’re making the best use of your resources and getting the most bang for your buck. Mistake #1: The cheapest option is always the best In this modern digitized era, technology shouldn’t be an afterthought. Investing in high-quality technology can significantly improve your bottom line. Streamlining workflows, increasing employee productivity and improving customer satisfaction are all excellent reasons to invest in quality technology. Just as you would not attempt to run a marathon with inadequate preparation, you should not try to run your business with subpar technology. Invest in high-quality technology and watch the difference it makes in your business.  Mistake #2: Last year’s IT budget will work for this year As technology and cybersecurity threats evolve and advance, businesses need to stay up to date to succeed. This can be challenging because budgets are often tight, and it can be hard to justify spending on new technology when old systems are still operational. You can overcome this barrier by conducting internal assessments to identify friction points and areas where upgrading to a new system or platform could improve business outcomes. This information can help make a case for the necessary expenditure to stay relevant and improve your company’s long-term success. Mistake #3: One person can handle all my IT needs Even an IT genius needs the occasional vacation or day off. Augmenting internal resources with an IT service provider can help bridge gaps and give relief to your internal resources. IT service providers can help take on some of the day-to-day tasks and responsibilities. This can help improve job satisfaction and employee retention since your team members will feel appreciated and empowered to take time off when necessary, without jeopardizing your company’s IT infrastructure. Another crucial factor is that an IT service provider can help you in areas the internal IT team doesn’t have adequate bandwidth to cover or in which they do not excel. Mistake #4: Thinking short-term Always keep your overall business objectives in mind when budgeting for IT needs. Purchasing solutions that cannot grow with you is wasteful. You will end up spending more money in the long run. You can avoid potential roadblocks and extra costs by planning ahead as much as possible. Partner for success Partnering with an IT service provider can be an excellent strategy for IT budgeting. Working with a service provider allows you to understand your IT needs and the cost to meet them. A specialized IT service provider, like us, can also help you in staying within your budget by providing cost-effective solutions that meet your specific needs. Want to learn more about budgeting for IT needs? Read our infographic “IT Budgeting Tips for Small Businesses,” which you can download by clicking here.
Nov 02

Tech Budgeting 101 for Small Businesses

With the new year around the corner, now is an excellent time to review your organization’s budget to ensure your business has the resources it needs to continue to grow and prosper in the coming year. It’s important to understand that in today’s highly digitized environment, technology shouldn’t be an afterthought. You need to have a clear and well-defined IT budget since an unanticipated technology issue in the middle of the year could cause trouble. In this blog post, we’ll explore a few key things to keep in mind while budgeting for your IT needs. Always assess your business needs As technology advances at a breakneck pace, regular technology refreshes become increasingly essential for any company hoping to stay successful. Rather than simply assuming you’ll need the same IT budget as last year, take the time to assess your organization’s current needs, as well as how upgrading or moving to different platforms might help your company meet those needs. Just like most technology-backed businesses, you should allocate your IT budget to improve these four areas: Routine IT services Hackers are always on the lookout for vulnerabilities in your business network. You need to identify these weaknesses in your IT infrastructure so that your business network isn’t compromised. Make sure you continuously monitor your network with a vulnerability scanning solution to identify potential problems and develop the best preventive measures. Projects Businesses frequently neglect critical IT projects, such as securing their networks, leaving them vulnerable to attacks. Hackers can easily access your network if your employees use unsecured Wi-Fi. Risks associated with free Wi-Fi hotspots include network compromise, evil twin attacks and exploits. Setting up a secure VPN for your virtual workforce is the best way to avoid these events. Refreshes Keeping legacy systems may appear to be the easiest and most economically sound option, but it can actually decrease employee productivity and harm your bottom line. You’re also more susceptible to hacking if your security patches are outdated. As a result, annual technology refreshes are critical to ensuring the optimal performance of your IT infrastructure. Accidents or incidents You’ll need a plan in place to tackle an accident or incident, such as a cybercriminal demanding a ransom. Discovering that hackers have encrypted all your systems can be disastrous, not just financially but also in terms of your reputation. When planning your technology budget, focus on strengthening your cybersecurity posture so you can mitigate today’s sophisticated threats. An IT service provider might be what you need An IT service provider can play a vital role in guiding you through anything IT-related, including cybersecurity, backup, compliance, budgeting and more. An IT service provider can help with: Internal support: Internal IT department or IT team The most common type of support is through an internal IT department or IT team. Usually, businesses with a committed IT team are enterprises, while small businesses may have only one IT staff member or none at all. External support: Outsourced IT service provider An external IT service provider, like us, can support your business in multiple ways, such as assessing your IT infrastructure to formulate a plan for budgeting decisions, providing advice on the best IT solutions, and assisting with implementation and setup. Hybrid support: A combination of internal and external IT services If you have an existing internal IT team but have areas they cannot cover, you can outsource those areas to an external specialist. Outsourcing your IT needs or opting for hybrid support alongside your internal IT team can reduce a great deal of stress since our specialists can help lighten the load and show you the right way to prepare a budget. To get started, contact us today for a no-obligation consultation. In addition, you can download our infographic “How to Budget for Your IT Needs,” which will walk you through the basics of IT budgeting.
Oct 26

4 Employee Cyberthreat Traits

To succeed in today’s modern competitive business landscape, you need to understand the strengths and weaknesses of your employees. This will equip you to identify areas where employees may need further training, including cybersecurity awareness. Are you sure that your employees can resist threats and prevent cyberattacks? Certain employee traits can indicate a lack of cybersecurity knowledge or awareness. For example, individuals who regularly click on phishing emails or fall victim to social engineering attacks are likely unaware of the dangers of these threats. Similarly, employees who do not adhere to cybersecurity best practices, such as using strong passwords, may also demonstrate a lack of awareness or motivation. If you notice any of these behaviors in your employees, it’s essential to empower them with the latest cybersecurity training and best practices. By doing so, you can help protect your business against the dangers of cyberattacks. In this blog post, we attempt to categorize the most common employee traits so that you can identify individuals who require additional attention. Traits to watch out for Although there are numerous ways to classify employee traits, we believe the four listed below cover the most common character traits. The skeptic Skeptical individuals believe that a cyberattack will never happen to them. They don’t understand the significance of regularly changing their passwords or using two-factor authentication. This callous behavior is exactly what cybercriminals exploit to attack the organization. They have a high success rate when businesses and their employees don’t take the necessary safety precautions. Remember, cybercriminals are out there and they’re very good at staying under the radar, making it difficult to spot them if you’re not actively looking for them. The procrastinator Cybersecurity procrastinators know they are critical to preventing hackers from infiltrating systems, but they’ll worry about finally connecting to your virtual private network (VPN) or deploying that security patch tomorrow. Those with the procrastinator cybersecurity trait also have a love-hate relationship with the dozens of red bubbles on their apps and software. They know that if left unchecked, the situation could quickly spiral out of control, but they will prioritize other tasks and wait until “the next day” to take care of the issue. The naive Although naivete is not synonymous with foolishness, those who are inexperienced in cybersecurity might trust too easily. Do you know people who leave their computers unlocked when they go out for lunch? Or the remote worker who uses the free Wi-Fi at coffee shops? Some individuals even write their passwords on post-it notes; we’ve all been guilty of doing this at some point. While it may seem to this type of employee that they’re surrounded by good people, the threat might be sitting right next to them. The employee with good intentions If cybersecurity best practices were an exam, this type of employee would get an A+. They are cautious of emails with links or attachments, use complex passwords to deter hackers and are always informed of the latest threats. However, even the employees with the best of intentions can be targeted by a cybercriminal and not know it. That’s why providing your team with the latest cybersecurity awareness training is crucial. Conclusion It’s essential for any business to know its employees well. After all, they are the lifeblood of any company. Good employees help drive a business forward, whereas careless employees can drag it down. It’s important to remember that each employee is an individual with unique skills, traits and motivations. It’s up to you to make sure that these individual traits are being put to good use and that your employees receive regular security awareness training to help them all learn and practice good cyber hygiene. Don’t worry if you don’t know where to begin. The experience and expertise of a specialized IT service provider, like us, may be just what you need. Contact us today for a no-obligation consultation to see how easy we can make security awareness training. To learn more, download our eBook “Security Awareness Training: Your Small Business’s Best Investment”.
Oct 19
Oct 12

Why Passwords are Your Business’s Weakest Point

In today’s digital world, safeguarding your organization’s online assets is critical. Unfortunately, poor password hygiene practices by some employees cause problems for many small businesses, leaving them vulnerable to hackers. Cybercriminals are constantly trying to find new ways to break into business systems. Sadly, too often, they succeed thanks to weak passwords. In fact, nearly 50% of cyberattacks last year involved weak or stolen passwords.* This calls for small businesses like yours to step up and take password security seriously and implement strong password policies. Fortunately, there are a few best practices that you can follow to protect your business. Before we get into those, here are the top 10 most common passwords available on the dark web that you should avoid at all costs: 123456 123456789 Qwerty Password 12345 12345678 111111 1234567 123123 Qwerty123 Password best practices When your team is aware of password best practices, they can significantly ramp up your cybersecurity. Use a password manager One of the most important things to keep your passwords safe is to use a password manager. A password manager helps you create and store strong passwords for all your online accounts. Password managers can also help you keep track of your passwords and ensure they are unique for each account. Implement single sign-on (SSO) Single sign-on is a popular password solution that allows users to access multiple applications with one set of credentials. This means that you only need to remember one password to access all your online accounts. While SSO is a convenient solution, remember that all your accounts are only as secure as your SSO password. So, if you’re using SSO, make a strong, unique password that you don’t use for anything else. Avoid reusing passwords on multiple accounts If a hacker gains access to one of your accounts, they will try to use that same password to access your other accounts. By having different passwords for different accounts, you can limit the damage that a hacker can cause. However, avoid jotting down your passwords on a piece of paper and instead depend on a safe solution like using a reliable password manager. Make use of two-factor authentication (2FA) One of the best ways to protect your online accounts is to use two-factor authentication (2FA). In addition to your password, 2FA requires you to enter a code from your phone or another device. Even if someone knows your password, this method makes it much more difficult for them to hack into your account. While 2FA is not perfect, it is a robust security measure that can assist in the protection of your online accounts. We recommend that you begin using 2FA if you haven’t already. If you use 2FA, make sure each account has a strong and unique code. Don’t use the information available on your social media Many people use social media to connect with friends and family, stay up to date on current events or share their thoughts and experiences with others. However, social media can also be a source of valuable personal information for criminals. When creating passwords, you must avoid using information easily obtainable on your social media accounts. This includes your name, birth date and other details that could be used to guess your password. By taking this precaution, you can help keep your accounts safe and secure. An IT service provider can help you As cyberattacks become more sophisticated, you may not be able to devote sufficient time and effort to combat them. As an IT service provider, we can ensure your team creates strong passwords, stores them securely and changes them on a regular basis. Schedule a no-obligation consultation with us today to learn more about how we can help protect you from poor password hygiene. Now that you know how to keep your passwords safe, download our infographic by clicking here to learn how to keep your email inbox safe.
Oct 05

Busting Four Popular Cybersecurity Myths

As the business world becomes increasingly digitized, you’ll have to tackle several dangers that come with doing business online. Cybercriminals nowadays have several methods to target organizations, from credential hacks to sophisticated ransomware attacks. This is why it’s critical to think about measures to protect your organization in every possible way. If you are unfamiliar with technology and the cyberthreat landscape, it might be hard to know the best strategy to protect your organization. With so much noise about cybersecurity out there, it can be challenging to distinguish between myth and fact. Understanding current and evolving technology risks, as well as the truths behind them, is critical for providing a secure direction for your business. This blog can help you with that, and after reading it, you’ll have a better idea of the threat landscape and how to protect your business against it. Cybersecurity myths debunked Busting the top cybersecurity myths is essential to keep your business safe: Myth #1: Cybersecurity is just one solution There are many different aspects to cybersecurity and they’re all crucial in keeping your business safe. A robust cybersecurity posture includes employee security awareness training, physical security measures and a web of defenses for your network and devices. You can create a solid cybersecurity strategy for your business by considering all these measures. Myth #2: Only large businesses become the victims of cyberattacks If you fall for this myth, it could severely damage your organization. The truth is that small businesses are targeted more frequently by cybercriminals since their network can easily be compromised and they are less likely to recover from an attack unless they pay a ransom. Myth #3: Antivirus software is enough protection Nothing could be further from the truth. Antivirus software doesn’t provide comprehensive protection from all the threats that can exploit your vulnerabilities. Cybersecurity is about much more than just antivirus software. It’s about being aware of potential dangers, taking the necessary precautions and deploying all the appropriate solutions to protect yourself. Myth #4: I’m not responsible for cybersecurity Many businesses and their employees believe that their IT department or IT service provider is solely responsible for protecting them against cyberthreats. While the IT service department/IT service provider bears significant responsibility for cybersecurity, hackers can target employees because they are usually the weakest link. It’s your responsibility as a business leader to provide regular security awareness training and your employees’ responsibility to practice good cyber hygiene. An IT service provider can help Cybersecurity myths like the ones you learned above can lull businesses into a false sense of security, leaving them vulnerable to attacks. This is where an IT service provider, like us, can help. We can help you separate fact from myth and make sure your business is as secure as possible. We have the experience and expertise to handle matters such as cybersecurity, backup, compliance and much more for our customers. We’re always up to date on the latest security landscape and provide you with the tools and guidance you need to stay safe. Contact us today to learn more about how we can help you secure your business. Want to learn more? Get our eBook that highlights the importance of security awareness training in your cybersecurity strategy. Download it here.
Sep 28

3 Times Businesses Were Denied Cyber Insurance Payouts

Cyber insurance is a type of insurance that protects businesses from financial losses that can result from a cyberattack. While it’s an essential tool for businesses of all sizes, there are some facts you should be aware of before purchasing a policy. Just because you have cyber insurance, it doesn’t mean you are guaranteed a payout in the event of an incident. This is because you may not have the correct coverage for certain types of cyberattacks or you might have fallen out of compliance with your policy’s security requirements. As a result, it is critical to carefully review your policy and ensure that your business is adequately protected. Learn from the past Here are three real-life examples of denied cyber insurance claims: Cottage Health vs. Columbia Casualty The issue stemmed from a data breach at Cottage Health System. They notified their cyber insurer, Columbia Casualty Company, and filed a claim for coverage. However, Columbia Casualty sought a declaratory judgment against Cottage Health, claiming that they were not obligated to defend or compensate Cottage Health because the insured didn’t comply with the terms of their policy. According to Columbia Casualty, Cottage Health agreed to maintain specific minimum risk controls as a condition of their coverage, which they then failed to do. This case reminds organizations of the importance of reading their cyber policy, understanding what it contains and adhering to its terms. BitPay vs. Massachusetts Bay Insurance Company BitPay, a leading global cryptocurrency payment service provider, filed a $1.8 million insurance claim, but Massachusetts Bay Insurance Company denied it. The loss was caused by a phishing scam in which a hacker broke into the network of BitPay’s business partner, stole the credentials of the CFO of BitPay, pretended to be the CFO of BitPay and requested the transfer of more than 5,000 bitcoins to a fake account. Massachusetts Bay Insurance stated in its denial that BitPay’s loss was not direct and thus was not covered by the policy. Massachusetts Bay Insurance asserted that having a business partner phished does not count as per the policy. Although BitPay is appealing the denial, this case emphasizes the importance of carefully reviewing insurance policies to ensure you understand what scenarios are covered. This incident also highlights the importance of employee security awareness training and the need to reach out to an IT service provider if you don’t have a regular training policy. International Control Services vs. Travelers Property Casualty Company Travelers Property Casualty Company requested a district court to reject International Control Services’ ransomware attack claim. The company argues that International Control Services failed to properly use multifactor authentication (MFA), which was required to obtain cyber insurance. MFA is a type of authentication that uses multiple factors to confirm a user’s identity. Travelers Property Casualty Company claims that International Control Services falsely stated on its policy application materials that MFA is required for employees and third parties to access email, log into the network remotely and access endpoints, servers, etc. They stated that International Control Services was only using the MFA protocol on its firewall and that access to its other systems, including its servers, which were the target of the ransomware attack in question, were not protected by MFA. This case serves as a reminder that when it comes to underwriting policies, insurers are increasingly scrutinizing companies’ cybersecurity practices and that companies must be honest about their cybersecurity posture. Travelers Property Casualty Company said it wants the court to declare the insurance contract null and void, annul the policy and declare it has no duty to reimburse or defend International Control Services for any claim. Don’t be late to act As we have seen, there are several reasons why businesses can be denied payouts from their cyber insurance policies. Sometimes, it could be due to a naive error, such as misinterpreting difficult-to-understand insurance jargon. In other cases, businesses may be maintaining poor cybersecurity hygiene. An IT service provider can help you avoid these problems by working with you to assess your risks and develop a comprehensive cybersecurity plan. Feel free to reach out for a no-obligation consultation. To learn more about cyber insurance, download our infographic titled “What Every Small Business Needs to Know About Cyber Insurance” by clicking here.
Sep 21

3 Types of Cyber Insurance You Need to Know About

As the world becomes more digitized and cybercrime increases, the need for cyber insurance is something businesses should not overlook. If your company handles, transmits or stores sensitive data, you need to know about cyber insurance. Cyber insurance is intended to protect businesses from the monetary losses arising from a cyber incident that could jeopardize their future. It covers financial losses caused by events such as data breaches, cybertheft and ransomware. Since small businesses often lack the resources or budgets of big corporations, cyber insurance can provide critical financial protection in the event of a cyberattack, helping them recover quickly. Types of cyber insurance and what they cover Although insurers may have their own specific classifications, cyber insurance can be divided into three broad categories: Cybertheft insurance With more and more businesses storing sensitive data online, the risk of cybertheft is more prominent than ever. As a result, ensuring that your company is adequately insured against this growing threat is critical. Cybertheft insurance protects businesses from financial losses caused by digital theft. This type of insurance can cover a variety of cybertheft scenarios, including first-party cybertheft, embezzlement scams, payroll redirection and gift card scams. Businesses of all sizes can be victims of cybertheft, and no business is too small to need cybertheft insurance. Therefore, even if there is a remote chance that your data or digital assets will be stolen, ensure you have cybertheft insurance for your business. Cyber liability insurance Cyber liability insurance includes third-party coverage for damages and losses, data breaches, regulatory penalties, credit monitoring and lawsuits. Cyber liability insurance is a vital tool for small businesses like yours because the financial ramifications of a cybersecurity breach can be more severe than you can handle. This does not mean you should panic right now; it simply means that having cyber liability insurance can help your business recover and move forward even after a breach, without being stunted. Cyber extortion insurance/ransomware insurance Cyber extortion insurance protects businesses against ransomware attacks. This type of insurance can help cover the cost of ransom payments, recovery expenses, business interruptions and more. It can also provide access to a team of experts who can help with cyber extortion negotiations and forensics. Keep in mind that an attack could still succeed even with the right cybersecurity solutions in place to protect your business. That’s why it’s critical to have cyber extortion insurance. It can help you recover from a ransomware attack and reduce the financial impact. Let’s work together to ensure your success Cyber insurance is a complicated and ever-changing industry. There are many factors that can influence whether or not you qualify for a payout in the event of a cyberattack, and trying to remain compliant with your insurance policy can be difficult. Working with an IT service provider can help you better understand your options and ensure that you have adequate security in place, increasing your chances of receiving complete coverage. Not sure where to start? Contact us today to schedule a consultation. Our knowledge and experience may be just what you require. We’ve also created an infographic titled “Cyber Insurance and Why Your Small Business Needs Coverage” that you can download by clicking here.
Sep 14

How an IT Service Provider Can Help With Cyber Insurance

When looking for cyber insurance for your small business, you may find it hard to navigate technology and insurance jargon. There are even different types of cyber coverage and you might not be sure what you need because you’re not a cybersecurity expert. Plus, once you do have coverage, there’s always the risk of not receiving a payout in the event of an incident if you didn’t meet your policy’s requirements. Partnering with an IT service provider can make your journey to qualify for cyber insurance easier in so many ways. Keep reading to find out how. An IT service provider can help you Although an expert IT service provider can bring a lot to the table on matters regarding security, backup and compliance to help you stay protected, in terms of cyber insurance, you can get assistance with the following: Auditing and complying with insurance policies While meeting your cyber insurance policy requirements is ultimately up to you, you can improve your chances of receiving a payout following an incident by partnering with a specialized IT service provider. The majority of insurance policies require you to take specific actions to reduce your risk of a cyberattack. These actions may involve maintaining strict security protocols and procedures, regularly backing up data and more. An IT service provider can help handle all of these and ensure that the appropriate security measures are followed to protect your data and comply with policy requirements. An IT service provider can also help make documenting your security measures easier. Picking the right coverage for your business Without an in-depth understanding of cybersecurity, it can be difficult to know which type of cyber insurance is best for your company out of the many available options (theft, liability, and extortion). An IT service provider can evaluate your company and direct you toward the right coverage. The drawback of not having the right insurance coverage is that you’ll have to pay the premium and get nothing in return when you really need it. Improving your cybersecurity posture Insurance companies are wary of taking on too much risk due to the skyrocketing rate of cybercrime. Although this makes obtaining cyber insurance coverage challenging, it is not impossible. If you have a strong cybersecurity posture, your chances of getting coverage will be higher. An IT service provider can help you assess your cybersecurity risks and recommend ways to improve your overall cybersecurity posture. They can also help you implement security controls and monitor your network for threats. If you do suffer a data breach, an IT service provider can help you with the incident response process. The decision is yours If you’re hoping to qualify for a cyber insurance policy, a specialized IT service provider like us can help. We can use our expertise and experience to help you choose the right policy for your business and meet your policy’s requirements. Feel free to reach out for a no-obligation consultation where you can decide if we’re the right partner for you. To help you learn more about cyber insurance, we created a comprehensive checklist titled “Cyber Insurance 101 for Small Businesses” that you can download by clicking here.

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