Archives for July, 2022

There are several reasons why small and medium-sized businesses (SMBs) like yours can sometimes struggle to meet all your technology needs in one location. One reason is that small businesses often lack the resources of large corporations, so making the most of what you have is essential. Another reason is that small and medium-sized businesses suffer the most from sudden personnel losses and extended leaves of absence. This is why you should think about hiring an external IT service provider to supplement your existing IT team or rely entirely on an external IT service provider if you don’t have an internal IT team. An external IT service provider is a specialist who can act as your outsourced IT department. An external IT service provider can provide many benefits for your IT needs, including a single point of contact, industry-leading software, support, maintenance and access to additional resources that keep you up to date on the latest technologies. Don’t settle for anything less than the best An excellent external IT service provider will offer you the following: Regular risk assessments Risk assessment is a critical part of any business and should not be overlooked. This is a process by which the IT service provider will assess your current IT infrastructure and identify any possible risks to your business. They will then create a plan to mitigate these risks and provide regular updates on their progress. You can protect your company from potential threats by collaborating with an external IT service provider that offers regular assessments. Ongoing network monitoring Ongoing network monitoring is one of the most important aspects of having an excellent IT service provider. By having a third party continually monitoring your network, you can ensure that your systems are always up and running and that any potential issues are identified and addressed before they cause severe problems. It can help you avoid costly downtime, protect your data and ensure that your systems operate at peak performance. Business alignment When looking for an excellent external IT service provider, it is vital to make sure they care about your business alignment. They should go above and beyond to find solutions that integrate with your company’s preexisting systems and help you reach your long-term business goals. They should also provide comprehensive training and support so that you can utilize these solutions to their fullest potential. Quarterly reviews An IT service provider can help you with quarterly reviews. These reviews are critical and should not be overlooked. Here are four reasons why: They can help you stay compliant with industry regulations. They can help you protect your data and your systems. They can help you optimize your systems and processes. They can help you plan for the future and make sure your systems are ready for it. Regular reporting to demonstrate ROI Any successful technology investment must include regular reporting to demonstrate return on investment (ROI). A proactive IT service provider can help you with this so that you have the data you need to make informed decisions about your technology investments. Collaborate to succeed When you partner with a top-notch IT service provider like us, you can expect to receive a wide range of services that will benefit your business. From managed IT services to 24/7 help desk support, you can rely on our team of experts to help you keep your systems running smoothly. Our team can also help you protect your data and privacy with our range of security, backup and compliance services. Contact us today to learn more about how we can support your business. In addition, click here to download our infographic titled “The Difference Between Reliable and Risky IT Services” to learn more about excellent IT services.

When looking for an IT service provider to outsource your tech support, it’s crucial to remember not all IT service providers are the same. You need to find one that understands your specific needs and can offer you the best possible service. There are a lot of IT service providers out there and it can be tempting to go with the cheapest one. However, you get what you pay for in most cases. Inexpensive providers frequently provide lower-quality services, which can lead to costly problems in the future. Keep in mind that when selecting an IT service provider for your business, it is critical to consider their experience with or specialization in serving companies like yours. Questions to ask before partnering with an IT service provider Here are a few questions to ask a potential IT service provider before partnering with them: Do they have experience servicing your industry specifically? Will they provide routine checkups and network assessments? Can they support the technology you currently have in place? Are their solutions scalable? What is their policy on on-demand support? Do they offer proprietary solutions that you can’t find with other providers? Can they package your service into one monthly bill? What will you get in return for your investment? After you’ve acquired answers to all these questions, compare them to your requirements. Make sure they meet your desired criteria. Signs to avoid partnering with an IT service provider If you notice any of these warning signs when talking to a potential IT service provider, it might be time to consider other options: Pushes for a service contract without first assessing your IT environment Many companies will push for a service contract without taking the time to understand your specific environment. This can lead to overspending and/or underutilization of services. It is vital to have an IT consultant help you evaluate your needs and make recommendations for service contracts. Offers a standard package right away It’s critical to take the time to find a provider who will also take the time to understand your business and what you need from them. Many service providers will offer a standard package right away without taking your needs into consideration. This can be a problem because you may not get all the services you need and may have to pay for services you don’t use. Reacts to issues as they arise (break-fix service model) Many IT service providers still use a break-fix service model, which means they only respond to problems as and when they arise. This can often make it seem like they don’t care about your business. At best, it can be frustrating; at worst, it can damage your bottom line. Waits for vulnerabilities to be exposed Many IT service providers wait for vulnerabilities to be exposed before offering a solution so that they can sell you a few more emergency services that you have no choice but to purchase. Always look for a proactive IT service provider who’s ready to help you 24/7/365. This means they are constantly monitoring your systems and looking for potential issues so they can fix them before there’s any problem. It can save you time and money in the long run. Speaks in technical terms you don’t understand It is always better to find a service provider who takes the time to explain things in simpler terms that you can understand. They should be able to answer your questions and help you make decisions about your IT. If they can’t do that, then they are not the right service provider for you. Provides rigid solutions that do not integrate It is critical to find an IT service provider that can provide a flexible solution that integrates well with your existing systems. Technology that doesn’t integrate with your existing systems can cause problems down the road. Ask your provider about their flexibility and how well their solutions will integrate with your current systems. If they can’t provide a satisfactory answer, it may be best to look elsewhere. When you work with an IT service provider like us, you can expect a wide range of services that will benefit your company. Our expert team can help you feel at ease since we provide everything from managed IT services to 24/7 help desk support. Reach out to us to learn more about how we can assist your company today. To learn more about excellent IT services, click here to download our eBook titled “How to Choose a Reliable IT Service Provider for Small Businesses.”