Archives for 2021

Equip your business with the IT foundation it needs to compete and win In a recent industry survey, it was found that one of the biggest factors holding back small and mid-sized firms from achieving their business goals was IT. One may argue that smaller businesses lack the capital that the bigger players have to invest in their business, but even with all other aspects being more or less equal, the difference brought about by their lack of investment in IT was found to be a key differentiating factor–far more than other elements such as marketing, human resources and even industry expertise. There’s no denying that IT plays an important role in keeping any business running. Ignoring your IT infrastructure can prove disastrous, but maintaining an in-house IT team to take care of it can be expensive–especially for SMBs. By outsourcing IT to a trusted MSP, businesses can benefit from significant cost savings that arise from not having to hire an entire IT team in-house. The second instance where having an Service level agreement (SLA) with an MSP helps is where you don’t have an in-house IT team. Calling on an IT service provider when there is a crisis or a there is a one-off event may mean significant surcharges When businesses have SLAs, the MSP will be regularly monitoring their IT infrastructure. A typical service agreement will cover regular backups, periodic network monitoring for latency issues, timely security updates and patch application, etc., This means the chances of severe IT issues will be drastically reduced. Most of the time, the problem can be identified much sooner before it becomes a full-blown issue. And, in the event of an IT emergency, a client having a service agreement will be prioritized by the MSP. One time emergency requests fall to the end of the line. Irrespective of the size of business, MSPs can add tremendous value by bringing scalability, flexibility and innovation to the standard IT set-up and help build the IT foundation it needs to compete effectively and efficiently in the industry.

Why MSP relationships fail A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support and expertise, and so on. But, there are times when the managed IT services model fails, leaving business owners to wonder what went wrong. This blog discusses some key reasons why MSP relationships fail. You didn’t do a reference checkDid you just pick the first MSP you found on the Google search? Did you just go by the presentations they gave you, or the information on their website? Always remember to ask your MSP for references. Talk to someone they work with and get feedback. They don’t have enough staffIf your MSP is short of staff, they won’t be able to give you the attention you need. One of the biggest advantages of bringing an MSP onboard is having someone who proactively manages and monitors your IT requirements– something you cannot do without a full fledged IT department. So, it is important that your MSP is well-staffed. They are not experienced enoughBefore you bring an MSP on board, make sure you pay attention to how long they have been in business. This is important because the whole idea behind hiring an MSP is to leverage their knowledge and expertise. Secondly, someone who has been in the business for quite some time is more likely to be able to scale with you as you grow. They said they will be there, but…You want your MSP to be available 24/7, because with IT, you never know when the problem will arise. Not only should your MSP be proactively monitoring your IT infrastructure to ensure everything runs smoothly, they should also be able to resolve IT problems when they happen–time and day notwithstanding, so that your business is back up and running as soon as possible. They are not able to provide you with all that you needSometimes, as you grow, your IT needs change. You may need much more support and new technologies that you didn’t think you’d need earlier. In such cases, if your MSP is not able to grow and scale with you, then the relationship won’t work. When choosing an MSP, think of the whole process as a partnership, and not a one-time deal. When you look at the relationship as a long-term one, you are more likely to consider all the factors that go into making your relationship with the MSP work in the long run.